T-Mobile Near Me, Customer Service & Headquarters

T-Mobile Near Me, Customer Service & Headquarters In this article, you will find information about T-corporate Mobile’s office, headquarters, customer service number, mailing address, contact information, corporate store, organiser, and key personnel as well as the company’s presence on social media platforms like Facebook, YouTube, Instagram, and others.

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About T-Mobile

The majority owner of T-Mobile US, Inc. is the German broadcast communications company Deutsche Telekom (DT), which owns 64.78% of the company’s common stock. T-Mobile US, Inc. is an American remote organisation. Both Bellevue, Washington, in the Seattle metropolitan area, and Overland Park, Kansas, in the Kansas City metropolitan area, are home to the organisation’s central command. As of the end of the fourth quarter of 2021, T-Mobile has 108.7 million allies, making it the second-largest international carrier in the United States.

T-Mobile US offers international voice and data services in the US under the T-Mobile and Metro by T-Mobile brands (which it acquired by buying Metro PCS in a hostile takeover in 2013, enabling T-Mobile to list on the NASDAQ stock exchange), and additionally serves as the host network for some adaptable virtual association chairmen. Over $40 billion in wages are paid out annually by the association. Consumer Reports ranked T-Mobile the most important long-distance carrier in America in 2015.

T-Mobile Details

• Full Name: T-Mobile
• Foundation Year: 1994
• Business Type: Public
• Founder: John W. Stanton
• Headquarters: Bellevue, Washington Overland Park, Kansas
• Key people: Timotheus Höttges (Chairman), Mike Sievert (President and CEO)
• Industry Type: Telecommunications
• Subsidiaries: Assurance Wireless, T-Mobile Deutschland Gmbh, T-Mobile Netherlands, Hrvatski Telekom
• Parent Company: Deutsche Telekom

T-Mobile Careers

T-Mobile announced on December 10, 2021 that it will pay ALL employees at least $20 per hour, regardless of their position or whether they worked full- or part-time. While the majority of our employees earn significantly more than that, the focus of this film is on care and making sure that no T-Mobile employee is left behind. We’re putting resources into our kin and $20/hour is merely the beginning!

T-Mobile Near Me

The different T-Mobile store near me are given below,

T-Mobile Phone Number, Hours & Headquarters

Below is a list of further details, including the company’s email address, T-Mobile customer service phone number, T-Mobile contact information, and its social media presence on sites like Facebook, YouTube, Instagram, Twitter, and others.

T-Mobile Customer Service Number

T-Mobile Headquarters

The T-Mobile number, corporate office address of the T-Mobile organization, the email- id, etc. are provided below.

• T-Mobile Head Office Address: 3618 Factoria Blvd SE, Bellevue, WA 98006, USA
• T-Mobile Head Office Fax Number: NA
• T-Mobile Head Office Phone Number: +1 425-641-1140
• T-Mobile Head Office Email ID: NA

In 2013, T-Mobile began the Un-carrier Revolution with the goal of reshaping the entire cellular sector with a focus on the consumer experience. We immediately realised that anti-customer industry conventions including service contracts, overage and roaming fees, selective upgrades, and limited data were antiquated practices. From the customer point of view, the whole system was broken.

One by one, we addressed customer pain points and eliminated them by making what we call T-Mobile’s Un-carrier moves — and in the process we changed wireless for good! We have developed into the nation’s fastest-growing and most cherished wireless provider as a result of our ground-breaking strategy! Being modest when you’re breaking records is difficult!

By 2015, T-Mobile had significantly advanced the telecom sector as a whole, but we hadn’t treated customer care like an un-carrier. The entire industry had embraced interactive voice response, or IVR, an automated system that led to a runaround of pressing buttons, yelling at bots and feeling super frustrated. Carriers had randomised call routing, so any of their millions of customers might be served by any of their thousands of care agents (a 2018 survey found that 39% of customers would rather scrub a toilet than deal with an IVR!). Performance was measured one call at a time, and companies were more concerned with shortening call time in the name of saving money than taking their time to solve customer problems.

Around that time, my manager questioned me about caring with a query that had a typical disrupter perspective: Are we measuring the correct thing?

That question prompted serious discussion among our care team. Because the answer was no — we were measuring cost, not customer happiness. So over the next several months — and into the next several years — we went full-on Un-carrier on customer care! We considered a model devoid of IVR. We pictured a group of people who were empowered to assist, responsible for their acts, and unable to renege on their pledges due to constant transfers or a lack of information. We imagined a great experience for customers and employees alike, all of whom would feel taken care of and respected.

In August 2018, after more than two years of piloting, we officially debuted a completely new care model. We termed it Team of Experts.

The phrase “Team of Experts” means precisely what it says: a small group of healthcare professionals situated in one place and focused on a specific, regional consumer market. Because each Team of Experts owns the P&L for its market, it’s virtually its own tiny firm within T-Mobile, filled with care agents, managers and leaders. Rather than individual transactions, its performance hinges on team-based KPIs that fit with T-Mobile’s corporate goals. Rather than randomised routing, each 40-member Team of Experts is assigned a geographic region and knows its current conditions — weather, network performance, special offers — as well as unique characteristics like the specific retail location a customer’s device came from and their service history. Imagine having a care team that is fully informed of any emergencies that may occur in your area, such as fires, hurricanes, or blizzards, and who makes sure that your service is not disrupted by nonpayment or other extenuating circumstances. Team of Experts centres our customer care strategy around our clients and personnel.

The TEX rollout was a significant undertaking. It felt very risky because it required not only a sizable financial investment in facilities, technology, and training up front, but also a significant shift in our internal culture. It was virtually our entire care team, tens of thousands of individuals well-versed in the usual manner of doing things, starting over from scratch. However, our management team firmly believes that placing the customer experience at the core of our business strategy will pay off in the long run.

The business case for the Team of Experts proved out beyond expectations. With the lowest cost of service in our company’s history, we have set records for customer satisfaction. All while saving T-Mobile over a hundred million dollars to date — and perhaps more than a billion in the next five years!

Today when you call customer service at T-Mobile, you can really see these employees — the very ones from your team — in your T-Mobile app. You can phone, schedule a call, text message them, whichever is most convenient. No bots, bouncing, or other BS, your call is sent directly to your team.

The outcomes are self-evident. Since we began deploying TEX nationally in 2016, our Net Promoter Score (NPS), which gauges consumer propensity to recommend a brand, has increased by 60%. During the same time frame, we 39% decreased postpaid phone churn. We more than halved the amount of credits and bill modifications we made. Calls per postpaid account have dropped 37%. Furthermore, the overall cost of serving has decreased by 26% since 2016, despite a 45% rise in handle time.

The fact that the Team of Experts plays a significant role in making T-Mobile customers the happiest in wireless is clear from all those numbers.

Even our staff members adore it! We have changed the conventional call centre job into a viable career path with room for advancement through TEXT. Since 2014, we’ve lowered our staff attrition rate by nearly half. We have some of the highest employee satisfaction scores in the business, and our experience centres won 24 Best Places to Work honours just in 2019!

We reinvented ourselves, left the status quo in the dust and ushered customer care into the Un-carrier era. The key distinction between T-Mobile and the rest of the pack—which, by the way, is still damaged and stuck—at the moment is the Team of Experts. Not even two years since launch, Fortune 500 organisations are coming to us for help with their own customer service initiatives. This five-part series will offer a glimpse of how we did it.