Duke Energy Customer Service Phone Number

Most Popular Number: (800) 488-3853

What Is Duke Energy Customer Service Number?

The Duke Energy customer care number for residential customers is 1-800-777-9898. This number can be used for billing, service requests, and other customer service concerns.

Customers with hearing or speech difficulties can also call Duke Energy at a special hotline. These numbers are available on the Duke Energy website or by speaking with a customer service agent when dialing the main customer service line. Monday through Friday, 7:00 a.m. to 7:00 p.m. ET, customer support representatives are available to assist you.

Does Duke Energy Customer Support Work 24/7?

Duke customer service is not available 24 hours a day, seven days a week. Monday through Friday, 7:00 a.m. to 7:00 p.m. ET, home customer support representatives are available to assist you. Outside of these hours, Duke Energy does have an automated phone system via which you can report power outages, make payments, and perform other self-service operations.

How Do I Talk To A Real Person At Duke Energy?

To speak with a live person, call Duke Energy at 1-800-777-9898 and follow the directions provided by the automated system. Enter the needed information if prompted for your Duke Energy account number or phone number linked with your account. When asked to choose an option from the menu, say, “Speak with a representative.” This will connect you with a customer care representative who can help you with your question.

If the system does not detect your voice or if you are having technical difficulties with the automated system, stay on the line without entering any information. This will put you in touch with a customer care person. Monday through Friday, 7:00 a.m. to 7:00 p.m. ET, Duke Energy customer service representatives are available.