Duke Energy Customer Service Phone Number

duke energy customer service number

Duke Energy Customer Service Number, Customer Service & Locations: Duke Energy Contact Information, Corporate Office, Duke Energy headquarters, Duke Energy support number, Duke Energy customer service toll-free number, founder, email id, the key people, foundation year, the different web-based entertainment accounts on which the organization is available can be found beneath.

Duke Energy Phone Numbers and Emails

Toll-Free Number:

  • (800) 488-3853 Toll Free
  • (800) 777-9898 Carolinas
  • (800) 452-2777 Carolinas
  • (800) 700-8744 Florida

How to Contact Duke Energy?

Most Popular Number: (800) 488-3853

What Is Duke Energy Customer Service Number?

The Duke Energy customer care number for residential customers is 1-800-777-9898. This number can be used for billing, service requests, and other customer service concerns.

Customers with hearing or speech difficulties can also call Duke Energy at a special hotline. These numbers are available on the Duke Energy website or by speaking with a customer service agent when dialing the main customer service line. Monday through Friday, 7:00 a.m. to 7:00 p.m. ET, customer support representatives are available to assist you.

Does Duke Energy Customer Support Work 24/7?

Duke customer service is not available 24 hours a day, seven days a week. Monday through Friday, 7:00 a.m. to 7:00 p.m. ET, home customer support representatives are available to assist you. Outside of these hours, Duke Energy does have an automated phone system via which you can report power outages, make payments, and perform other self-service operations.

How Do I Talk To A Real Person At Duke Energy?

To speak with a live person, call Duke Energy at 1-800-777-9898 and follow the directions provided by the automated system. Enter the needed information if prompted for your Duke Energy account number or phone number linked with your account. When asked to choose an option from the menu, say, “Speak with a representative.” This will connect you with a customer care representative who can help you with your question.

If the system does not detect your voice or if you are having technical difficulties with the automated system, stay on the line without entering any information. This will put you in touch with a customer care person. Monday through Friday, 7:00 a.m. to 7:00 p.m. ET, Duke Energy customer service representatives are available.

Duke Energy Details

  • Full Name: Duke Energy
  • Foundation Year: 1904
  • Type Of Business: Public
  • Headquarters: Charlotte, North Carolina, U.S.
  • Founder: James Buchanan Duke, Benjamin Newton Duke
  • Key people: Lynn J. Good (Chairman, President & CEO), Steven K. Young (CFO)
  • Industry Type: Energy
  • Subsidiaries: Piedmont Natural Gas, Progress Energy Inc, Duke Energy Carolinas, Duke Energy Florida, Southern Power Company, Duke Energy Sustainable Solutions, Duke Energy International Geracao Paranapanema SA, Cincinnati Gas & Electric, REC Solar, The Duke Energy Foundation, Duke Energy Kentucky, Pisgah Ridge Solar, and many more.
  • Parent Company: NA

Duke Energy Customer Service, Contact Number & Office

Duke Energy Customer Care  Email- Id  [email protected]

Duke Energy Corporate Office

The details such as the Duke Energy corporate office address, the Duke Energy email- id, the Duke Energy phone number, etc. are below.

  • Duke Energy Head Office Address: 550 South Tryon Street Charlotte, NC 28202 United States
  • Duke Energy Head Office Fax Number: NA
  • Duke Energy Head Office Phone Number: 1-704-594-6200 or 1-704-382-3853
  • Duke Energy Head Office Email ID: NA

Duke Energy Near Me

Duke Energy Florida PO Box 14042 St Petersburg, FL 33733 United States
Duke Energy Ohio 139 East 4th Street Cincinnati, OH 45202 United States
Duke Energy Indiana 1000 East Main Street Plainfield, IN 46168 United States
Duke Energy Orlando 150 Progress Energy Way #7672, Longwood, FL 32750, United States
Duke Energy Greenville SC 425 Fairforest Way, Greenville, SC 29607, United States
Duke Energy Cincinnati 139 E 4th St, Cincinnati, OH 45202, United States
Duke Energy South Carolina 915-, 919 Beaumont Ave, Spartanburg, SC 29303, United States


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