Need to reactivate your Upwork account so you can resume earning money? Every day, individuals are suspended. It has even occurred to me a few of times, HORRIBLE! Yes, even I am susceptible to having my Upwork account suspended. Fortunately, I had a few techniques up my sleeve that enabled me to quickly reactivate my account.
Tip 1 – Avoid Getting Angry!
When you find your suspended Upwork account for the first time, you’re going to be enraged! Suspended accounts are unfavorable. For instance, it indicates that you are unable to accept new clients. Additionally, your profile is hidden from search results, which means that new clients will be unable to locate you. Eventually, you will lose money.
The longer your account is stopped, the more difficult it becomes to maintain cash flow. If you do not resolve the issue, you may eventually struggle to pay your expenses or possibly fall behind. IT’S ANNOYING!!! However, you must avoid being furious, as attempting to become unsuspended while angry will result in failure, and you will very certainly be blacklisted FOREVER!
Therefore, before tackling the issue, take a moment to regain your composure. Take a stroll. Meditate. Consume ice cream. Make whatever arrangements you need to give yourself time and space before contacting Upwork (which is the next step). You want to approach this with a good attitude and perspective.
Tip 2 – Be Courteous with Chat Support
When you contact Upwork’s chat assistance, the company will inquire about your concern. You must first describe it in writing before speaking with a representative. If you’re furious right now, your message will reflect that. For instance:
“Upwork arbitrarily suspended my account! You’ve squandered my time and money! “Irresponsible!”
“Hello there, my Upwork account has been suspended and I’m wanting to learn how to reinstate it. Many thanks!”
Do you see a difference?
One is obviously enraged. One of them is not.
It’s critical to maintain your composure when contacting Upwork. Bear in mind that everyone who approaches them does so with the intent of resolving a problem. The majority of those individuals are angry or irritated, and they bring that emotion to the discussion.
However, consider the following…
How do you respond when a stranger approaches you in an aggressive tone? How do you respond if someone cuts you off in traffic? How do you react if you run into someone in a club? When we view the acts of others as “aggressive,” we defend ourselves. That is also the manner in which Upwork’s chat support will answer (even though they may not show it). Therefore, begin with a FRIENDLY message that is devoid of emotion and only focused on your issue.
Once the chat window has been opened, a person will handle your concern. “I’m sorry your Upwork account has been suspended, Lex. Let’s see what I can do to assist you in resolving this!” Take note of how the Upwork staff follows the identical strategy that I just advised you to adopt above. Positive. Friendly. Concentrated on the topic. Once they’ve said this, you can answer with anything along the lines of, “Howdy! I appreciate your assistance. I wish you a pleasant day!”
Maintain a cheerful tone throughout all discussions.
Concentrate on the topic
It’s never joy dealing with irate or disgruntled freelancers. If you’ve ever worked in customer service, you understand what it’s like to deal with a furious customer. It’s a pain. Avoid becoming that person.
Tip 3 – Develop a Positive Relationship with Advanced Support
Almost identical information applies if you are routed to advanced assistance. In this scenario, a support ticket will be issued for you (you probably already have one if your account is suspended). Upwork’s advanced support team will send you an email informing you of the suspension, the reason for it, and the measures necessary to remedy it.
Once again, you’ll want to answer in a nice, affirming manner. Restate the situation to them exactly as they presented it to demonstrate your comprehension. Respond to their communications promptly, even if they do not provide the same courtesy to you.
The surest approach to get Upwork on your side and to get your suspended Upwork account reinstated is to be someone who isn’t a scumbag. Someone who does not cause a stir. Friends are far more willing to assist one another. If Upwork is a buddy of mine, they will assist me. That is my hypothesis.
Tip 4 – Maintain a laser-like focus on the issue and its resolution
Apart from friendliness and positive feelings, you want to keep the conversation with Upwork support professionals focused on the issue at hand. If they call you, be careful to re-state the issue. Additionally, recognize any Terms of Service violations if they were alleged to have occurred. Indicate that you are willing to take all required actions to guarantee that you continue to adhere to Upwork’s conditions. Inform them that you will take urgent action on this.
For instance, if Upwork states, “Your account has been stopped due to a violation of our multiple account policy due to the fact that you have two accounts.” To be reinstated, you must deactivate one account.”
After that, you may say:
“I see; thus, having numerous accounts is against Upwork’s guidelines. I comprehend. Many thanks. I’m going to deactivate one of my accounts immediately!”
I’ve reiterated Upwork’s breach in my answer. Recognized that I understood the breach and expressed gratitude to the agent for informing me of it. Then I inform them that I will handle the issue immediately.
Tip 5 – Provide a Gentle Reminder
Support from Upwork might be sluggish. They interact with a diverse range of people from a variety of nations. When my account was suspended, I responded within about ten minutes to their original communication. They were silent for two days. Following that, I sent a second message as a gentle reminder.
Essentially, I inquired as to if there was anything additional I could do to settle my account. Then I said that I had unfinished work and freelancers with milestones that I did not want to finance while my account was suspended.
The goal here is to demonstrate to Upwork that you are a valuable employee. You are a source of revenue for them. The longer your account is stopped, the less work you can do and the less money you will receive from clients. The longer your account remains suspended, the less money you will be available to spend on freelancers. All of this points to Upwork’s reasonable conclusion. The more time this individual remains suspended, the more money we lose!
As a chat support agent for a publicly listed firm with significant shareholder influence over operations, it would be unwise to prevent money makers from generating money for an extended period of time (if they enjoy their job and do not wish to leave it).
Finally, what are your thoughts?
It’s not difficult to reactivate your suspended Upwork account. As long as you have not been suspended indefinitely, all you need to do is:
- Attempt to Avoid Anger
- Be Amicable
- Concentrate on the topic
- Quickly respond
- Make it quite obvious that you wish to cooperate.
- Demonstrate that you are a dependable and nice freelancer.
If you can do those tasks, you have a possibility of having your Upwork account suspended Now that you’ve discovered the secret, go ahead and give it a go.
Oh, and if you have any further recommendations, please leave them in the comments section below. Thanks!